Effective Date: August 8th, 2025

At Narrative House, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use and store it when you donate through our website.

1. What Information We Collect

When you make a donation or set up a recurring payment, we collect:

  • Your name
  • Your email address
  • Your billing address
  • Transaction data (amount, frequency, date)
  • Technical data such as IP address and browser type (for fraud prevention)

We do not store your full payment information. All payments are securely processed by PayPal.

2. Why We Collect This Data

We use your information to:

  • Process your donation or recurring payment
  • Create and manage your account
  • Provide donation receipts
  • Comply with anti-fraud and financial regulations
  • Respond to payment or dispute inquiries

3. How Your Data Is Stored

  • Your data is stored securely using industry-standard encryption.
  • Only authorized Narrative House personnel have access to your data.
  • PayPal handles payment data under PCI-DSS compliance.

4. Sharing of Data

We do not sell or rent your personal data.
We may share limited transaction information with:

  • PayPal, for payment processing and fraud prevention
  • Regulatory authorities, if required by law (e.g., for AML/CTF compliance)

5. Data Retention

We retain donor records for as long as necessary to:

  • Comply with legal and financial obligations
  • Resolve disputes or audit requests

You may request deletion of your account or data at any time, subject to legal exceptions.

6. Your Rights

Depending on your location (e.g., EU, UK, California), you may have the right to:

  • Access a copy of your personal data
  • Request correction or deletion
  • Object to processing in certain cases

To exercise your rights, contact us at [email protected].

7. Cookies

We may use basic cookies to:

  • Improve site performance
  • Maintain login sessions
  • Analyze anonymous traffic data

You can disable cookies in your browser settings.

8. Children’s Privacy

We do not knowingly collect data from children under the age of 13.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

10. Contact

For privacy questions, contact:
Narrative House
Email: [email protected]
Website: narrativehouse.com